Delivery Policy

DELIVERY

Delivery is charged as priced on each order. Our aim is to dispatch all UK mainland orders between 1-4 working days (Mon-Fri, not inc. Bank Holidays) from your order confirmation, unless the Next Day Delivery option is selected.  Next Day delivery orders are only available for dispatch on Mondays to Fridays and to UK mainland addresses.   International orders are normally 3-5 working days (Mon-Fri, not inc. Bank Holidays). If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.  Most deliveries will be sent using our courier DPD Local and will have a tracking number issued at time of dispatch.

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

All quoted delivery prices are for most UK Mainland addresses. Ireland, Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and “next working day” deliveries are optional and will also incur additional charges.

We will only deliver goods to the address provided on your order. If another delivery address is provided after an order is received, we will make further checks to verify this address and once verified we will dispatch your order accordingly. An extra delivery may be required if our quoted delivery post coded areas are breached. We will contact you to discuss in more detail if this is the case.

Please note that some countries may charge import tax or duties on parcel’s arriving into their respective customs department.  We are not liable for these charges nor are we able to assist with what these charges may be as each country sets their own rules and rates.

PROMOTIONAL FREE DELIVERY PERIODS

Free delivery is available on website purchases being shipped to UK mainland addresses with a total weight that does not exceed 40kgs.  Free delivery will only be applicable whilst the promotion period lasts as stated on our home page or social media during the promotion. Products exempt from free delivery are all those that are listed as ‘out of stock’ or any items over 40kgs.

NEXT DAY PRIORITY DESPATCH SERVICE

If you would prefer your order to be delivered faster than our standard delivery time, please select the next day delivery option at the shopping basket.  All UK mainland orders will then be dispatched on the same day, on a next working day (if ordered after 1pm), unless directly stated within the product description. Please note, orders must be placed before 1.00pm (Monday-Friday only) to be dispatched the same day. Orders placed on a Saturday, Sunday, Bank Holiday Monday after 1.00pm will not be dispatched until the next available working day (Monday-Friday)  If an item should go out of stock we will endeavour to inform you on the day of your order or by the next working day.